What does the error "insufficient access rights on the owner ID" mean?
There may be several causes for this error. According to Salesforce, there are 6 documented examples of this error. Some scenarios you may encounter within PeopleGlass specifically, and potential solutions include:
Issue: A sheet was shared with you with an Insufficient error message appearing.
Potential Solution: Duplicate the sheet, allowing you to remove the fields you don't have access to.
Issue: You attempt to add a value for an account, opportunity, or contact record that you do not have access to.
Potential Solution: Confirm that you have access to the record in Salesforce either by asking your Salesforce admin or checking Salesforce directly.
Issue: Salesforce has different record types that may have different permissions and values, so sometimes when you try to add a user to a record, it will fail if that user does not have access to the specific record type.
Potential Solution: Add the "Record Type" field to your sheet and confirm that the user has access.
Why are my fields not pulling into PeopleGlass?
Confirm that you have the Salesforce permissions to access these records/fields by either checking in Salesforce or reaching out to your admin.
Verify your Salesforce instance to confirm the names of the fields and their respective locations. We currently do not support Salesforce reports; therefore, any fields included on a report will not be supported within PeopleGlass. We also only have limited support for pulling related objects into the same sheet.
For example, you can pull in the Account Name into an Opportunity sheet, but you cannot pull in fields from an Account object into an Opportunity sheet.
Log out of your account and log back in. This ensures that you have the correct permissions synced to PeopleGlass.
Why can't I update one of the fields on my sheet?
There may be several reasons for this:
If you do not have editing permissions for a field, the top of your column will have a "lock" logo, meaning you cannot edit that column. Check with your Salesforce admin to confirm that you are supposed to have editing permissions.
Your permissions have been changed. Please do a hard refresh on the page (CMD+SHIFT+R for Macs and CTRL+SHIFT+R for Windows). If this does not work, please log out and do a hard refresh.
Currently, you cannot edit related objects that support multiple objects, such as an opportunity-level record with multiple participants. You can only view them.
Sometimes, the field you want to edit is linked to another field with a similar name and auto-populates based on that field. If that is the case, try editing the other field to see if that resolves the issue.
Have any questions? Drop us a line at support@people.ai.