Common Security and Privacy Questions

We use Salesforce SSO for authentication, which means we follow the Salesforce OAuth protocol defined by each organization's Salesforce administrator or IT team. If SSO via Okta is enforced on your Salesforce instance, then the Salesforce OAuth process will also enforce it.

If you would like to prompt users to go through Okta after they install the Chrome extension, please contact your organization's Salesforce administrator or IT department to implement Okta on the Salesforce side.

PeopleGlass will abide by the MFA or SSO settings you have set up with your Salesforce instance. Salesforce handles all SSO requirements.

If your organization uses a third-party app, such as Okta, you must enter your account's custom domain on the Salesforce login page.
Once done, you should be directed to log in using the right app.

If your company uses Okta or another third-party authenticator to log in to Salesforce, you will need to enter your company's custom domain instead of using your username and password.

If you are using Sandbox Replica, make sure to click the "Click Here" text in blue underneath "Continue with Salesforce.”
Please be aware that your Sandbox account may sometimes resemble your production account.

Alternatively, you can log into your Salesforce account first and then go through the PeopleGlass login flow. Once you log in, Salesforce will save your credentials on their login page, so you will not need the custom domain name.

If you are using Sandbox Replica, click the blue "Click Here" text next to "Logging in with a Sandbox Account?" Note that sometimes your Sandbox account may look very similar to your production account, particularly if they use the same email.
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Please reach out to your organization's IT administrator and ask them about the security protocols in place.

While they might not have blocked PeopleGlass specifically, our app might not have met their security standards, which is why it was blocked. We are happy to address any security concerns and provide additional documentation if needed.

If you are stuck on the loading page, check the URL to identify the error. If PeopleGlass has been blocked by your administrator, it will be indicated in the URL.