People.ai Support Services provide technical assistance through multiple channels, including in-app chat, email, and self-service resources. Our support team helps you resolve issues, answer questions, and get the most out of your People.ai platform.
Our support team can help with:
Troubleshooting technical issues with People.ai features
Guidance on product functionality and best practices
Assistance with error messages and unexpected system behavior
Help understanding configuration options
Submitting feature requests to our product team
For assistance with system administration, including user management and permissions, please contact your organization’s dedicated People.ai administrator.
Choose Your Support Option
💬 In-App Chat
Best for: Immediate help, urgent issues, and quick questions
How to access
Log into People.ai application and click the blue and white chat icon.
Availability
Human support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Automated chat support: Available 24/7
What to include
A brief description of the issue
Screenshots or error messages (if applicable)
📧 Email Support
Best for: Non-urgent issues, detailed requests, and follow-up questions
How to access
Email support@people.ai.
Availability
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Emails accepted anytime
What to include
Account or workspace details
Steps to reproduce the issue
Screenshots or supporting files
📚 Self-Service Resources
Best for: Learning, troubleshooting common issues, and product guidance
How to access
Visit our Help Center.
Support Response Time Guidelines
We prioritize support requests based on business impact and urgency. Higher-impact issues are typically reviewed and addressed sooner, while lower-impact requests may take longer. Assignment, triage, and update timing can vary based on issue complexity, available information, and support capacity. Updates are provided when progress or new information is available.
Support Scope
People.ai Support focuses on troubleshooting platform functionality, answering product questions, and guiding customers on best practices. Support does not include custom development, large-scale system changes, troubleshooting third-party products, or hands-on configuration or implementation without admin consent and guidance. Training services, on-site support, and assistance for expired subscriptions or end-of-life products are also outside the scope of support.